Refund policy

Please make sure to order the right size and color. We don’t stock inventory on products and they are made after you order.

Conditions of returns

  • Please contact us, before shipping back an item.
  • Buyer can return an item, but the buyer is responsible for return shipping costs to The Netherlands.
  • Buyer must contact us and ship item back within 14 days of delivery.
  • Buyer is responsible for loss in value (as agreed upon with me) if an item isn’t returned in original condition.
  • There is a loss in value when product is worn or used.
  • Seller will provide a full refund (NOT the return shipping costs) within 7 days of receiving the returned product.

Damaged goods or manufacturing errors

  • In case a product is damaged, the buyer needs to contact us within 25 days of receiving the product.
  • Additional proof of damage (a clear picture) is necessary to be able to provide a full refund or free replacement of the product.
  • Please ensure that you provide the necessary photo or video evidence when contacting us:

  • Issue Required evidence
    An issue with the quality of the print or embroidery A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
    An issue with the print placement (distance from collar, off-center, etc.)

    A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

    There is a tolerance of 0.5" for print placement.
    Print in the wrong area A clear photo of the product you received, folded in a way that clearly displays both sides.
    Wrong product A photo of the product that was received, with the size tag clearly visible as well.
    An issue with the product (incorrect size, brand, quality) A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
    A product sizing issue (manufacturer’s defect)

    A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

    The tolerance is +/- 1” for adult garments and  +/- 0.5” for baby clothing.
    Delivery-related product damage A photo or video of the received product where the package and the issue are clearly visible.

    Reprinted item has the same issue as the original item

    		 A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.